Before you order

Made especially for you.

Most Coastal Essence products are handmade to order. This helps us create each item with care and keeps our collections fresh, with a small amount of ready-made stock available from time to time.

How it works

Ordering

Orders are processed during our business hours: Monday to Friday, 10am–5pm. Orders placed after 5pm on Friday, over the weekend or on a public holiday will be processed on the next business day.

Because our pieces are handmade, small variations in colour, finish or placement may occur. These are part of what makes each item unique.

Please allow

7–10 business days

Please allow 7–10 business days for made-to-order items to be prepared before shipping or collection. This time is in addition to delivery time.

If your order is ready sooner, we’ll let you know and arrange earlier shipping or collection.

If your order includes both ready-made and made-to-order products, the full order may be sent together when every item is ready.

Our policy

Returns

Please choose carefully, as we do not accept returns or exchanges for change of mind. This includes personalised and made-to-order products.

If your item arrives damaged, faulty, unsafe or is not as described, please email coastalessence76@gmail.com with your order details and clear photos where possible. Please contact us before sending an item back.

Items returned for assessment should be unused where practical and include their original packaging and proof of purchase.

Nothing in this policy limits your rights under the Australian Consumer Law.

If something is wrong

Refunds and replacements

Once we receive and assess your item, we’ll email you with the outcome. Depending on the problem and your rights under Australian Consumer Law, the appropriate remedy may be a repair, replacement or refund.

Approved refunds will be returned to the original payment method. Your bank or card provider may need additional time to show the refund in your account.

Sale items and gifts

Sale items and gifts have the same rights under Australian Consumer Law if they are faulty or do not meet a consumer guarantee. Proof of purchase may be required.

Return shipping

Please contact us before arranging a return so we can provide the correct instructions. Responsibility for return costs will depend on the reason for the return and your rights under Australian Consumer Law.